RETURN AND EXCHANGE POLICY

Interpretation

Words with capitalized initial letters have meanings defined below, whether used in singular or plural form.

Definitions

Eligibility Criteria

To be eligible for a refund:

• The product must be returned within 7 days of purchase
• Original purchase receipt (invoice) is mandatory
• The product must be unused and in original saleable condition
• All original tags, packaging, and accessories must be included

Refund Process

Refunds are issued only after the returned item is received and inspected by our quality team. Approval is subject to product condition verification.

Refunds will be processed to the original payment method within 7–10 business days after approval. For cash payments, refunds will be issued via bank transfer or store credit.

Exchange Conditions

• Exchanges are allowed within 7 days of purchase
• Exchange requests beyond 7 days will not be accepted
• Each order is eligible for one exchange only
• Exchange is subject to product availability

Exchange Requirements

To qualify for an exchange:

• The product must be returned in its original packaging
• All accessories, tags, and components must be included
• Exchange processing begins only after the returned product is received and inspected
• Original invoice must be presented

Price Difference for Exchanges

If the exchanged item differs in price from the original item:

• If the new item costs more, the customer must pay the price difference before exchange
• If the new item costs less, the difference will be refunded or issued as store credit
• Store credit is valid for 6 months from the date of issue